Terms & Conditions

By booking a service with TowCare Towing Services ("TowCare") by phone, WhatsApp or any other channel, you agree to these terms.

Booking and pricing

• Prices are quoted before dispatch based on vehicle type, distance, location and time.
• Extra charges (for example waiting time, basement or difficult recovery, tolls or a changed drop location) are explained and agreed before they apply.
• Payment is due on completion unless agreed otherwise.

Customer responsibilities

• You confirm that you own the vehicle or are authorised to have it moved.
• Please remove valuables from the vehicle before pickup. We are not responsible for personal items left inside.
• Give accurate information about the vehicle's condition and location.

Vehicle condition and liability

• We record the vehicle's condition with photos at pickup and delivery.
• We take reasonable care to load, secure and transport your vehicle. Our liability for damage caused by our negligence during towing is limited to the extent covered by our insurance and applicable law.
• We are not liable for pre-existing damage, mechanical failure, or damage arising from the vehicle's condition.
• Any damage claim must be reported at the time of delivery, before the vehicle is accepted.

Refusal of service

We may decline or stop a job if it is unsafe, illegal, or if ownership cannot be confirmed.

Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction.